Returns & Refund Policy
Return Summary
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Return period: 7 days from delivery
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Return method: By mail
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Return shipping cost: Customer pays return shipping (unless item is faulty or incorrect)
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Refund processing time: Up to 10 business days after return inspection
Returns
At Salt Culture, we want you to love your purchase. If something is not quite right, we are happy to assist with a return.
You may request a return within 7 days of receiving your order.
To be eligible for a return, items must:
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Be unworn, unused, and unwashed
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Be returned in original condition
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Include all original packaging
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Show no signs of damage or wear
All products include a Size Guide to help ensure the correct size is selected. Please review the size guide carefully before placing your order.
Salt Culture reserves the right to refuse returns that do not meet the above conditions.
Non-Returnable Items
We cannot accept returns for:
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Items that have been worn, washed, or used
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Items returned after the 7-day return period
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Items damaged after delivery
Return Shipping
Customers are responsible for the cost of return shipping.
However, if the item received is:
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Defective
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Incorrect
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Not as described
Salt Culture will cover the return shipping cost.
How to Request a Return
To start a return, please complete the contact form:
Please include:
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Order number
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Full name
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Reason for return
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Photos (if the item is faulty or incorrect)
Once your request is reviewed, we will send you instructions for returning the item.
Refunds
Once your returned item has been received and inspected, we will notify you via email whether your refund has been approved.
If approved:
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Your refund will be issued to your original payment method
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Refunds are processed within 10 business days
Please note that banks or payment providers may take additional time to process the refund.
Exchanges
If you would like to exchange an item for a different size or product, please contact us within 7 days of delivery. Exchanges are subject to product availability.